Effective Date: January 2025
In accordance with Indonesian law (Peraturan Menteri Kesehatan), nutritional supplements and biological active products are classified as non-returnable items. Once opened or used, products cannot be returned for refund due to health and safety regulations.
Unopened, sealed products may be eligible for return within 30 days of receipt if defective or damaged upon arrival. Return shipping costs are the responsibility of the customer. Returns must include original packaging and proof of purchase.
If you receive a damaged or defective product, contact us immediately with photos of the damage. We will assess the claim and may offer a replacement or partial refund at our discretion, depending on product condition and applicable law.
Refunds are not provided for general dissatisfaction with product taste, format, or perceived effectiveness. All product descriptions are provided for reference. Purchases are final once the seal is broken.
To request a return or refund for eligible items, contact [email protected] with your order information and reason for return. Allow 5–7 business days for processing. Approved refunds are issued to the original payment method within 10–14 business days.
Due to food safety and supplement integrity regulations, products that have been opened, consumed from, or exposed to contamination cannot be accepted for return. This protects consumer health.
Products received past their expiration date should not be used. Report expired products immediately. We will address this as a separate issue from standard returns.
Orders placed through our contact form can be canceled before processing if requested within 24 hours. After processing, standard refund policies apply.
Refund policies for international orders are subject to customs laws and import restrictions in destination countries. Return shipping may not be permitted. Contact us to discuss options.
This policy complies with Indonesian consumer protection laws and supplement regulations. In case of discrepancy with local law, the applicable local law takes precedence.
Questions about returns or refunds?
Email: [email protected]
Phone: +62 22 4837 5916
Hours: Monday–Friday, 9 AM–5 PM Jakarta Time